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Username:

cinclus

Customer name:

Espen Molven
E-Mail: espenmolven@gmail.com [change]
Recorded IP: 80.86.208.176
Status: Open
Subject: E-Mail - Spam

Mar 15 - 08:48 GMT
Customer

Earlier in this support ticket you told me that you have validated the e-mail I.D audhild@bagateller.com without any problem.

As you can see in the screen shot ther is only one e-mail for this I.D. It was ther when we startet this conversation, and it is _stil_ there! And of course, I have checked the inbox for this I.D.

My patience has come to the end!

Mar 15 - 08:34 GMT
Customer

Done, but no progress!

Mar 15 - 08:25 GMT
Servage - Steven

Hello Espen

Please try to disable the antispam and enable it again and check. Hope this helps!
I have checked again and could not find any issue at our end.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Mar 15 - 08:19 GMT
Customer

You have got the URL and a screen shot, I have also writen down all the error mesages for you.

I have been facing the ploblem sinc yesterday when on all e-mails in the control panel for spam.

This is the mesage i get when I try one of the following topics:

Allow This:
Warning: fopen(http://mail15.servage.net/api_forwardsingle.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 58

Delete:
Warning: fopen(http://mail15.servage.net/api_deletesingle.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 63

Blacklist:
Warning: fopen(http://mail15.servage.net/api_blacklist.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 68

Allow all future emails:
Warning: fopen(http://mail15.servage.net/api_forwardall.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 51

Whitelist:
Warning: fopen(http://mail15.servage.net/api_whitelist.php?id=) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 73

And her is an exsampel, as shown before. When i try to allow an e-mail: http://jokke.bagateller.com/pic/skjermskudd/servage_antispam.jpg

Pleas thake my enquiry seriously and fix the problem.

Thanks!

Mar 15 - 08:02 GMT
Servage - Steven

Hello Espen

Well, but I could not find any problem at all. I again remove the e-mail I.D and add it again without any problem. For me there is no current issue right now. Also, please let us know, for adding which e-mail I.D you are getting this error.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Mar 15 - 07:46 GMT
Customer

Yes, it is still there. Can you _pleas_ __fix__ the problem?

Mar 15 - 07:41 GMT
Servage - Steven

Hello Espen

Well, okay, we will check this for you. Please let us know, if you will get this again.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Mar 15 - 07:34 GMT
Customer

If you reed me last answer, you wil find the screen shot...

Mar 15 - 07:27 GMT
Servage - Steven

Hello Espen

Can you please show us the screen shot? As I tried again to approve the test mail mail.testmails@gmail.com through the link: https://secure.servage.net/admin/?menuHeader=3&menuSub=25&page=antispam_whitelist it does not show any error to me.

Please check and let us know.

Thanks!

Kind regards,
Steven, Support
Servage Hosting

Mar 15 - 07:23 GMT
Customer

Servage - Steven: "I have just validate the e-mail I.D audhild@bagateller.com without any problem ..."

Ohh realy ... how can it come that the e-mail is stil in te queue then???

An her is the evidence http://jokke.bagateller.com/pic/skjermskudd/servage_antispam.jpg

This is what i got in the anti spam panel:

Allow This:
Warning: fopen(http://mail15.servage.net/api_forwardsingle.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 58

Delete:
Warning: fopen(http://mail15.servage.net/api_deletesingle.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 63

Blacklist:
Warning: fopen(http://mail15.servage.net/api_blacklist.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 68

Allow all future emails:
Warning: fopen(http://mail15.servage.net/api_forwardall.php?id=w1205548933r9262) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 51

Whitelist:
Warning: fopen(http://mail15.servage.net/api_whitelist.php?id=) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 73

Mar 15 - 01:34 GMT
Servage - Steven

Hello Espen

I have just validate the e-mail I.D audhild@bagateller.com without any problem. Please check it once again at your end.

Hope this helps!

Kind regards,
Steven, Support
Servage Hosting

Mar 15 - 00:17 GMT
Customer

Url: https://secure.servage.net/admin/?menuHeader=3&menuSub=25&page=antispam_waiting

Trying to do this: https://secure.servage.net/admin/iframe/antispam_whitelist_waiting.php?forwardsingle=w1205529028r5764

Mar 15 - 00:05 GMT
Servage - Paul

Hello Espen

Please can you provide me the exact URL where you are getting the error so that we can check the same for you.

Kind regards,
Paul, Servage - Support
Servage Hosting

Mar 15 - 00:01 GMT
Customer

Done, but no change.

Mar 14 - 23:54 GMT
Servage - Paul

Hello Espen

Please can you logout of the control panel by clicking on the logout button and the again login. After this you should not face this error. Its a temporary problem.

Kind regards,
Paul, Servage - Support
Servage Hosting

Mar 14 - 23:49 GMT
Customer

I get this mesage in the anti spam system hven I try too approve a e-mail;

Warning: fopen(http://mail15.servage.net/api_forwardsingle.php?id=w1205529028r5764) [function.fopen]: failed to open stream: Connection refused in /var/www/servage_net/secure/admin/iframe/antispam_whitelist_waiting.php on line 58

Response / Update:

 
 

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